Dear Parents,

At Praise The Way Music Conservatory, we are committed to providing the best possible learning experience for your child and ensuring a smooth and organized process for music lessons, whether online or in person. We believe that clear communication and mutual understanding between the Conservatory instructors, parents, and students are essential to creating a positive and enriching environment for musical growth.

We understand that unforeseen circumstances may arise, leading to the need for cancellations or rescheduling of music lessons. To ensure fairness and consistency, we have established a Cancellation and Rescheduling Policy that outlines the procedures and expectations for these situations. This policy aims to strike a balance between accommodating legitimate needs and maintaining a structured framework for scheduling and instruction.

Please take a moment to familiarize yourself with the details of our Cancellation and Rescheduling Policy outlined below. We encourage you to discuss these guidelines with your child and address any questions or concerns you may have. Our goal is to foster a collaborative partnership between the Conservatory, instructors, and parents, as we work together to support your child’s musical journey.

We appreciate your cooperation and understanding in adhering to this policy, as it allows us to effectively manage our resources and provide consistent quality instruction. Should you have any further inquiries or require clarification, our dedicated instructors will be more than happy to assist you.

Thank you for choosing Praise The Way Music Conservatory. We look forward to continuing this musical journey with your child and helping them unlock their full musical potential.

Warm regards,
Mrs. Mariana Corzo

Cancellation and Rescheduling Policy for Praise The Way Music Conservatory
(PTW Music Conservatory):

1. Cancellation Policy:
   a. Students must provide a minimum of 24 hours‘ notice for any cancellation or rescheduling of a music lesson.
   b. Cancellations or rescheduling requests should be communicated directly to the instructor via e-mail or phone.
   c. In case of illness or emergency, the PTW Music Conservatory understands that last-minute cancellations may be unavoidable. However, students are still encouraged to provide notice as soon as possible.
   d. Failure to provide the required notice may result in the lesson being forfeited without the possibility of a makeup or refund.
   
2. Rescheduling Policy:
   a. If a student wishes to reschedule a music lesson, they must contact the instructor at least 24 hours prior to the original lesson time.
   b. Rescheduling requests will be accommodated based on the availability of the instructor and are not guaranteed.
   c. PTW Music Conservatory will make reasonable efforts to offer an alternative lesson time within the same week, subject to instructor availability.
   d. If a mutually agreeable rescheduling time cannot be arranged within the same week (or one week thereafter), the student may be eligible for a makeup lesson at a later date, provided ample notice was given.
   e. Makeup lessons will be scheduled at the discretion of PTW Music Conservatory and subject to instructor availability.
   
3. No-show Policy:
   a. If a student fails to show up for a scheduled music lesson without prior notice, it will be considered a “no-show.”
   b. No-shows will result in the forfeiture of the lesson without the possibility of a makeup or refund.
   
4. Instructor Cancellation or Rescheduling:
   a. In the event that an instructor needs to cancel or reschedule a music lesson, PTW Music Conservatory will notify the affected student as soon as possible, usually within 24 hours of the scheduled lesson time, except for emergencies.
   b. The Conservatory will make reasonable efforts to provide a makeup lesson or offer a refund for any missed lessons due to instructor cancellation.
   
5. Refund Policy:
   a. Refunds will only be considered under exceptional circumstances and will be evaluated on a case-by-case basis, at the discretion of the instructor.
   b. Refund requests must be submitted in writing to PTW Music Conservatory and will be reviewed by the management.
   c. Any approved refunds will be processed in accordance with PTW Music Conservatory’s refund policy.

Note: This cancellation and rescheduling policy is subject to change at the discretion of Praise The Way Music Conservatory. Parents and students are advised to review and familiarize themselves with the most up-to-date policy provided by PTW Music Conservatory.

Again, if you have any questions or need clarification on any part of this policy, please e-mail us at: praisetheway@gmail.com

Thank you for your business and for trusting us to train your child in music!